Returns & Refunds Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund according to the policy below.

Return Period

You may request a return within 30 days of receiving your order. After this period, we may not be able to process your return or refund.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable or digital products
  • Items marked as final sale
  • Used or damaged items not caused by shipping

Return Process

To start a return, please contact us at:

Email: [email protected]

Please include:

  • Your order number
  • Reason for return
  • Photos of the item (if damaged or defective)

Our support team will provide return instructions within 1–2 business days.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping fees are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing time is typically 5–10 business days depending on your payment provider.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email protected].

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Processing times may vary depending on your financial institution.

If you still need assistance, please contact us at [email protected].

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

Contact Information

For any questions regarding returns or refunds, please contact us:

Email: [email protected]

Thank you for shopping with us.